WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Due to the hand-crafted and small-batch nature of my products, I do not offer returns or exchanges. However, I want to make sure you're happy with your Mystic Sister products, so please don't hesitate to reach out to me with any questions or concerns you may have about your purchase.
WHEN WILL MY ORDER SHIP?
Orders are generally shipped within 2-5 business days. Once your order ships, you'll be sent a confirmation email containing your order's tracking info.
WHERE DO YOUR INGREDIENTS COME FROM?
All Mystic Sister ingredients are ethically sourced and 100% natural. Some of them are homegrown or wildcrafted while others are sourced from small U.S. farms and certified organic providers.
ARE YOUR PRODUCTS TESTED ON ANIMALS?
No way. I love animals (sometimes more than people) and would never do use them for testing purposes. Mystic Sister products are tested only on myself and my unwitting family and friends.
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
Because I don't use any synthetic preservatives in my products, they have a shelf-life of about 12-24 months. Keeping your products in a dark, cool place (the fridge is great, but not necessary) will extend their shelf life. If it's been a year and your products still smell, work, and/or taste great, then keep using them! There's no sense throwing out a perfectly good product. If, on the other hand, you receive a product that you feel is not as fresh or potent as it should be, please don't hesitate to reach out to me.
WHERE AND HOW ARE YOUR PRODUCTS MADE?
All Mystic Sister products are made by hand in small batches in Clearwater, FL.